Payment has to be received before orders are packed and sent out.
The stock quantity indicated is synced to our HQ's point-of-sale system. However, we cannot 100% guarantee the accuracy due to discrepancies, mis-placement etc. If stocks are unavailable in our HQ, we will try to retrieve them from other outlets or order with from the publishers/suppliers (majority of them are overseas). The availability of stocks will then be subjected to our oversea publishers/suppliers and the international delivery schedule to our stores in Malaysia. In case of out-of-stock, out-of-print or our inabilities to fulfil customers’ orders, all monies will be refunded.
The delivery charge during checkout is based on Pos Malaysia's rates and for domestic delivery within Malaysia only. Additional charges apply for the following 2 scenarios:
- If customers, especially in East Malaysia, prefer a faster courier service than our default Pos Malaysia's 14-to-20-day economy/surface mails (click for example), please remark at the comments section during checkout and we will advise how much to topup.
- For delivery outside Malaysia.
(For both cases above, a payment link will be emailed for these additional charges and the parcel will only be sent out upon payment receipt).
Currently, we are offering this promotion: Free freight within Malaysia for purchases above RM150. Otherwise, enjoy a flat rate of RM6.95 within Peninsular Malaysia and a subsidised RM9.95 rate to Sabah/Sarawak.
Delivery time cannot be guaranteed because it is subjected to stock availability and our freighter Pos Malaysia's schedule. We will strive to pack and send the parcel(s) to Pos Malaysia within 2-3 working days and then they will typically deliver within 5 days for West Malaysia and 14-20 days for East Malaysia. All damages or missing items, once confirmed shipped, must be reported within one month from the online purchase or seven days from the order received.
Return Policy (for online purchases)
We will accept returns from customers for purchases sent back within 7 days from customer encountering the following conditions:
- Incorrect item(s) from the order placed due to our mixed up;
- Defective item(s) delivered. However, please take a snapshot of the packaging with the airway bill to proof damage or tampering on the parcel so that we can claim compensation from the freighter on your behalf; and
The items returned must be in its original condition. We will fully refund for the price of any item(s) that fulfill the above requirements. However, we regret that freight cost for your purchase will only be refunded if the return had been due to an oversight on our part.
IMPORTANT NOTICE: In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from our freighter and item(s) are returned to us, the customer shall bear the freight and handling costs to redeliver the item(s) to/from our HQ/warehouse.
Please return your parcel to the following:
Canaanland Distributors Sdn Bhd
23-25 PJU 1A/41B, Pusat Dagangan NZX, Ara Jaya, 47301 Petaling Jaya
Attention: Online Returns
Refund Policy (for online purchases)
For items paid that are unavailable, we will credit the amount into your shopping account, which can be used to offset your next purchase. We can't do partial refund via cash nor credit cards nor eWallets. Example, if the customer ordered 3 items but 1 is unavailable physically in our inventory, we will credit the amount for that 1 item and mail out the other 2 items.
Likewise, for items paid but customer's change of mind or wrongly ordered.
At the very last resort, full refund of the entire order amount can be arranged but subjected to a charge of 3% or RM5 fee (whichever is higher). Also, the time taken for the full refund is subjected to on our payment service provider's billing/crediting cycles.
Please contact us at firstname.lastname@example.org if you have any questions or doubts.